Shipping, Returns and Warranty
- All parts that are presented on our website are made only to order, we do not keep parts in stock.
- After receiving payment, it usually takes us from 2 to 4 weeks to produce medium-sized parts, and 8 to 12 weeks for large-sized parts. The approximate production time is indicated in the description for each product.
- Since all of our parts are handmade, there may be some delays in production due to reasons beyond our control, such as mold breakages, defects, clear coat defects, etc. Give us a little more time, we try to do our job as best we can and not disappoint you.
- After completing work on your part, we need 1 to 3 days for packing and shipping.
- All our parts are packed in cardboard boxes with a reinforced frame and bubble wrap inside. We also try to fix the part so that it would withstand a fall from one meter.
- If the parcel arrived in a broken condition, you need to unpack it in the presence of the courier and, if the part is broken inside, write an act, after which we can refund you the cost of the part or send you a new part. If you find a breakdown after unpacking at home, unfortunately we will not be able to replace the part with a new one, but we can try to repair it. For more information, please contact us.
- Delivery in Europe takes usually from 5 to 15 working days. We are not responsible for the delivery time of parcels and cannot speed it up in any way. Please contact the courier service after receiving of tracking number if you have any questions.
- Delivery of large parts in Europe, such as hood, roof, trunk lid, etc. carried out by a transport company. In some cases delivery to the door is not possible, but it is possible only to the warehouse nearest to you. You will need to carry out further delivery yourself.
- Delivery outside Europe usually takes from 5 to 30 business days. We are not responsible for the delivery time of parcels and cannot speed it up in any way. Please contact the courier service after receiving of tracking number if you have any questions.
- Delivery of large parts outside of Europe such as hood, roof, trunk lid, etc. carried out by plane or ship, and only to the nearest airport or port. You will need to carry out further delivery yourself.
- Contact us for more precise delivery times and methods
- Each parcel is sent with a tracking number that we will send you at the time of dispatch. You can check the location of the package on these sites.
- If the parcel is not moving for more than 30 days, contact us, we can make a request to find your parcel
- Returns of parts are possible within 30 days after receiving your order. Except for discounted items. Shipping is paid by the buyer in full.
- If the delivery was our mistake, then we pay for the delivery.
- If the delivery was made, then we do not refund the money for the delivery.
- We also withhold 8% of the total amount, these are non-refundable fees of payment systems and order processing.
- Before you return parts, please contact us, we will try to find solution.
- We provide one year warranty for all parts. The warranty covers, clear cout, gluing points and the geometry of the part.
- The warranty does not cover mechanical damage caused by the customer himself at the time of installation or use of the part.
- If you need to repair parts, contact us, we will be happy to help you